This can be done by rewarding your team individually and as a whole for achieving great customer service results. Rewards for good service are designed to motivate agents, improve their productivity, and help them feel like more valued members of the team. In other words, a rewards program for your customer service team is a way to give something back to the employees who have worked hard to achieve their individual goals and overall business goals. It’s also sometimes done as a way to encourage an employee to provide stellar service to every customer each day.
#CUSTOMER SERVICE KUDOS PROFESSIONAL#
This is often done after the customer has filed a complaint and then the employee has resolved it in a professional manner. And well-trained and motivated agents can do just that.Ī rewards program in customer service is the act of giving an employee a gift or cash bonus for offering great customer service to a customer. How you handle these customer service complaints is crucial to your business’ success because if handled poorly, you could lose the customer forever while if handled well, they can end up being one of your most loyal customers. Time and time again customers will have a problem and contact your business about it. Unfortunately, that’s not the case for most businesses. In an ideal world, every customer is happy and will never have to go through the process of filing a complaint. What is a rewards program in customer service?
#CUSTOMER SERVICE KUDOS HOW TO#
That’s why we’ve curated a list of the top ways to recognize your agents, how to implement rewards, and some tried and tested options you can use with your team. Showing appreciation for your team has been proven to do just that.īut it can be difficult to determine the best way to reward your customer service representatives, and it requires careful planning and communication. In fact, according to Great Place To Work-Certified company O.C.Tanner, 37% of respondents said more personal recognition would encourage them to produce better work more often.
As a leader, you know rewarding employees for great customer service is important to build a happy, high-performing team. But the truth is that customer service is often overlooked when it comes to employee recognition.
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